New Study Finds More Than Half of U.S. Pet Parents Skip or Decline Needed Veterinary Care

A recent study by PetSmart Charities and Gallup reveals that over half (52%) of U.S. pet parents have skipped or declined necessary veterinary care for their pets. The primary reason cited is financial constraints, with 71% of those who forwent care stating they couldn't afford it or didn't believe the recommended care was worth the cost. This issue spans across income levels, with a significant number of higher-earning households also reporting they’ve skipped veterinary care due to affordability concerns.

The consequences are significant: 14% of pet parents who skipped care reported their pet's condition worsened or resulted in death. Additionally, 30% know someone who lost a pet because they couldn't afford necessary care.

The study also highlights a lack of alternative care options. Among those who declined care due to cost, 73% said their veterinarian did not offer a more affordable treatment option. Payment plans are underutilized, with less than 25% of pet parents recalling being offered one. Many pet parents expressed interest in alternatives like community clinics (38%), home visits (38%), or telemedicine (37%) to help receive care for their pets.

This research underscores the urgent need for more accessible, affordable veterinary care—and that’s exactly where whiskerDocs comes in. Our 24/7 telehealth support gives pet parents instant access to licensed veterinary experts, helping them navigate health concerns, make informed decisions, and avoid unnecessary stress, expenses, or ER visits. We meet pet parents where they are—making care more convenient, compassionate, and within reach.