Peace of Mind
As veterinarians, you care deeply about your patients. We know you can’t be on call 24/7/365, but whiskerDocs is! When the office is closed, you know your clients have someone to call.
Reliable and Trustworthy Resource
Clients with questions about their pet’s care often go to the most unreliable resource available: Dr. Google. Google searches often provide misleading and/or incorrect information that can leave the client confused and frustrated. The clinical team at whiskerDocs can help your clients make the best decision possible and take the right action every time, while feeling comfortable doing so.
Encourages Primary Care Model
Aside from the very small percentage of customers who DO need to seek immediate, emergency room care (about 6%), we believe strongly in referring those who don’t to their primary veterinarian whenever possible. We keep you informed by sending email or fax summaries of all of our interactions directly to your clients and to you upon request.
Prevents Unnecessary Emergency Room Visits
Approximately 80% of consumers who believe their situation warrants a trip to the emergency room actually do not need to visit the ER. This keeps clients from having to leave the care of their primary veterinarian after hours and stressing their pet unnecessarily.
Facilitates Pet Parent Education
Nearly 20% of callers simply need guidance and education on wellness issues. Another 25% with possibly sick or injured pets are educated on signs and symptoms to watch for to support appropriate action steps. This personalized education helps pet parents become better advocates for their pet’s health.
Reinforces Primary Veterinarian’s Advice
Chronic condition management is one of the most confusing and overwhelming issues for pet parents. They’ll often feel frustrated and overwhelmed, especially when they try to tackle it on their own. Our team is trained to reinforce the treatment plan they’ve been provided by their primary veterinarian and guide them through the process.
Minimizes Unnecessary Phone Time for Staff
Clients will often feel overwhelmed at the time of an appointment, calling back to ask many questions of your busy staff (or in some cases, even of you!) whiskerDocs can help your client understand the diagnosis you just gave, medication questions, and what to watch moving forward.
Increases Appointment Efficiency
Summaries of every interaction we have with your clients are emailed directly to the client within minutes of reaching out. When a whiskerDocs customer is given instruction to seek veterinary care, they’re also given the option of sending an email to your hospital, and even if they don’t provide one, they’re encouraged to bring their copy to their appointment. Our notes on the presenting complaint help minimize the time spent taking a history, and therefore increase the efficiency and shorten the duration of your appointments.
Provides a Neutral Source
Unfortunately, many consumers believe that some veterinarians will tell them to come in for an exam, whether they truly need it or not. whiskerDocs provides a neutral source that directs to some form of veterinary attention about 50% of the time. That neutral advice creates trust, increasing the likelihood that they will bring their pet in when it’s appropriate.
Re-Building Trust in the Veterinary Industry
Our satisfaction survey results show an overwhelming 98.4%* of consumers want and appreciate this service ...and are beginning to seek more direct veterinary care as a result.
*Statistics based on over 6,000 consumer interactions in 2015.