Describe your pet's issue:

FAQ

Can't find the answer you're looking for? Here are some of our frequently asked questions to help out!

How do I log into my account?+

Click on Login at the top of our home page. Then you will be able to enter your username and password to access your account.

I forgot my password, or my password isn’t working. How can I reset it? +

If you're logged in, go to the 'Account' tab, select 'Edit Account,' and scroll down to change your password. If you're unable to log in, click 'Forgot Password' on the login page to reset it.

How do I edit my account information?+

Click on the Account button at the top right of the screen (or Login to login to your account). This will bring up your account page. Here you can view your current subscriptions, pets, orders, and your account settings. You can modify these settings here too.

How do I cancel my account or obtain a refund?+

Please contact us if you'd like to close your account.