The first of its kind in the United States, whiskerDocs is an innovative company that provides 24-hour access to veterinary consultation services. We provide peace of mind to over 3 million pet owners and answer questions about both urgent and long-term medical care, as well as - behavior and general wellness.
Can't find the answer you're looking for? Here are some of our frequently asked questions to help out!
What is whiskerDocs?+
Is whiskerDocs staff available 24/7?+
Yes! The whiskerDocs team of licensed veterinary technicians is available 24 hours a day, 7 days a week, and 365 days a year.
What kind of questions can whiskerDocs answer?+
Whether it’s an urgent or a casual question, whiskerDocs can help. Our telehealth experts have decades of experience, and are available any day, any time. We can handle almost any question, including emergencies, signs and symptoms a pet may be exhibiting, behavioral changes or concerns, chronic condition management, general pet care from nutrition to nail trimming, wellness advice from dental cleanings to vaccine schedules, medication information, complementary and alternative health care, financial guidance, and more. No matter what you may be facing, we are here to help you decide on the appropriate steps to take on behalf of your pet.
Can whiskerDocs provide home care advice?+
Yes! If home care is a safe and appropriate option for your pet’s condition, we’ll provide step-by-step guidance to help manage their symptoms at home.
Can whiskerDocs provide help during emergent situations?+
Yes! whiskerDocs can guide you through urgent situations, assess severity, and provide intervention steps when appropriate. If a situation is critical, we will always recommend taking your pet to the nearest emergency hospital, even if interventions are provided by a member of our team.
Can whiskerDocs assist on pet behavior problems? +
Yes. whiskerDocs is able to provide behavioral advice, as long as possible medical causes for the behavior problem have been ruled out.
What general and wellness care advice can whiskerDocs provide? +
whiskerDocs veterinary experts are well-educated on current vaccine protocols, veterinary visit recommendations, preventative care protocols, and day-to-day care of pets in all life stages from babies to seniors.
How can whiskerDocs provide support for animals with chronic conditions? +
whiskerDocs can help clarify treatment protocols, providing the time and attention that a primary veterinarian may not be able to provide. They can also provide education on proper follow-up care, ways to improve conditions at home, and much more.
Can whiskerDocs provide prescriptions?+
Yes. Depending on your state of residence, whiskerDocs may be able to provide prescriptions. You will connect with one of our licensed veterinary technicians who will assess your pet’s condition and determine whether the situation is serious enough to potentially require treatment and whether that treatment could potentially be provided without a trip to a vet hospital. You will then be offered a virtual video appointment with a veterinarian in your state who can then provide a prescription if one is deemed necessary.
Can whiskerDocs authorize medication refills?+
Yes. Depending on which state you live in and the medication that you need filled, we may be able to provide a refill on your pet’s medications.
How do I sign up to talk to a veterinary expert about my pet?+
If you do not have an account, you will first need to create one here.
Once logged in, go to your 'Account' page, where you'll see your pet(s) listed. Under each pet’s name, you'll find three options: 'Call,' 'Email,' and 'Chat.' Select the option that best suits your needs.
For the fastest response, we recommend calling or chatting, as these are typically answered within 45 seconds. Emails are best for non-urgent questions and are usually answered within four hours.
Does whiskerDocs provide veterinarian recommendations for those in need of a primary vet or a second opinion?+
We will provide a list of veterinarians within your geographical area but cannot provide specific recommendation for one vet over another.
How much does whiskerDocs cost?+
You can find a comprehensive list of our pricing and plans here.