Describe your pet's issue:

FAQ

Can't find the answer you're looking for? Here are some of our frequently asked questions to help out!

I forgot my password or my password isn’t working, how do I reset it?+

Click on the “My Account” button in the upper right hand corner of the page.  Then click on “Lost Password.”  Enter the e-mail address that you registered the account with and a new password will be emailed to you.

How do I log into my account?+

Click on the “My Account” button in the upper right hand corner of the page.  Then you will be able to enter your username or e-mail address, as well as your password.

How much does whiskerDocs cost?+
What is whiskerDocs and what services can whiskerDocs provide for my pet?+

whiskerDocs is a veterinary telehealth service. You can talk, chat, or email with our dedicated team of veterinary telehealth specialists 24 hours a day, 7 days a week. When you talk to us, you get a team of experts to help with whatever issue your pet may be having. We help you make the best decision on what to do next for your pet.

How do I change information about myself?+

Log into your account. Once you are logged in, you will be taken to the “Account” page. Select the “Summary” tab. Underneath the previously provided information is an “Edit Account” button. Select that button and you will be able to edit your information.

How can I cancel or close my account?+

Please contact us if you'd like to close your account.

How can I edit my account information?+

Click on the my account button at the top right of the screen. This will bring up you account page. Here you can view your current subscriptions, pets, orders, and your account settings. You can modify these settings here too.