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Instant access, employee-based experts, unbiased guidance, and proven results set us apart. We answer in under 45 seconds, use only employee veterinary staff, and avoid pharma/product influence. With a 4.9 out of 5 star rating, over 600,000 interactions, and over a decade in operation, our model is unmatched in the industry.
Most partners are live within 4-8 weeks. We manage the implementation to take the workload off your team. We offer everything from simple domain-locks to embedded white-labelled SaaS tools and API integrations.
We provide transparent usage and engagement data to track ROI and impact. Reports include contact volume, top concerns, response times, and resolution rates, with custom reporting available for deeper insights.
We guarantee immediate access to licensed veterinary professionals, 24/7, in 45 seconds or less. We’re not a “vet network” with a rotating roster. Instead, we operate like a specialized veterinary call center with real-time staffing. Veterinary professionals are on staff at any given time to ensure instant access,with the ability to scale to serve peak demand. All veterinary professionals are employees, not contractors, ensuring consistent quality and predictable coverage.
Because speed and quality matter more than headcount. We focus on delivering immediate, high-quality help 24/7 with no scheduling or waiting. Calls and chats are answered in under 45 seconds, 85% of issues are resolved on the spot, and with 139,000 reviews we have an industry-leading 4.9 stars.
Yes, whiskerDocs can offer telemedicine in states where prescribing is permitted. As leaders in compliance, we follow AVMA-endorsed guidelines and maintain neutrality by avoiding pharma or product partnerships, ensuring unbiased recommendations.
Yes. Most partners lock in rates for 2-3 years and enjoy predictable, affordable pricing. A 2-year contract waives our implementation fee. Over 99% of partners renew with us, finding long-term value in stable rates and exceptional service.
Yes. All customers get written notes delivered via email, plus a follow-up call to ensure the pet is improving. After every interaction, the pet parent receives a chat transcript or phone summary, and a follow-up call within the appropriate timeframe (next day for emergencies, 2–3 days for home care, etc.).
No. Every case is handled by a live veterinary expert in under 45 seconds. Competitors often route through AI, delaying access to real help. We connect pet parents directly to a human expert every time to ensure fast, accurate guidance.
Yes. Our team is specially trained to handle nutrition, behavior, chronic conditions, and end-of-life care. Our team includes NAVC Certified Nutrition Coaches, internal medicine and emergency medicine professionals, and receive custom training, tailored to the unique needs of remote case management, withmaterials from AVMA, American Academy of Veterinary Nutrition, Lap of Love and the American College of Veterinary Behaviorists, to name a few. We identify when in-person specialty care is needed and guide pet parents accordingly.
Yes. We support all pets. Cats, dogs, rabbits, pocket pets, birds, reptiles, and more are covered, with no additional fee for multiple pets in a household.
Yes. Chat is available in any language via live translation. We’ve assisted in Mandarin, Spanish, French, German, and more, and operate internationally, including being the market leader across the U.S., Canada, and Mexico.
24/7/365. No appointment is needed. Pet parents can call, chat, or email any time of day or night for urgent concerns or routine questions. If triage determines, immediate video escalation occurs.
We only recommend products when clinically necessary. No profit-driven upselling. We do not partner with pet pharma or product sellers. Select veterinary partners, like Thrive, may offer exclusive perks such as $50 off an annual exam.
Any organization that serves pet parents can benefit from offering our support. We work with employers, broker consultants, membership organizations, retailers, pet insurers, Medicare Advantage plans, and more.
whiskerDocs is designed for instant, hassle-free access with no app required. We’ve built our platform to be the most accessible pet telehealth service available, ensuring help is always within reach for any pet, for any reason, at any time, without barriers. Pet parents can connect through a partner-branded web or mobile browser portal that works seamlessly on any device, including desktop, tablet, or phone. They also have 24/7 access via a toll-free phone line, an embedded live chat widget for real-time support, and a dedicated email channel for routine or follow-up questions. For cases that require face-to-face interaction, secure video sessions can be launched directly in the browser with no downloads needed. According to Forbes, 91% of people dislike being forced to install an app to get help, which is why whiskerDocs prioritizes flexibility and convenience at every step.
Because we help organizations of all kinds strengthen relationships, boost loyalty, and deliver tangible value through trusted, unbiased pet telehealth. Whether you’re an employer seeking a unique employee benefit, a retailer looking to enhance your customer experience, a veterinary group wanting to expand care access, or a membership organization aiming to increase member engagement, whiskerDocs offers a proven, flexible solution. We provide 24/7 access to veterinary experts, support for all pet species, multi-language capabilities, and neutral, product-agnostic guidance. Our partners choose us for our unmatched expertise, our seamless integration into their offerings, and our commitment to prioritizing pet well-being over profit.